IT Technician Job Description
IT Technician Job Description: Starting a Career in the IT Industry
In fact, some of the problems facing the IT industry isn’t that there’s no demand for more technicians, but that technicians are required to be more specialized.
If you’re a tech-savvy individual with proper background and experience in the IT industry, a career as an IT technician is a great way to secure yourself a long prosperous future in any number of companies.
As businesses become more reliant on technology for everyday business operations, technicians assigned to monitor and maintain these systems are becoming even more critical.
Roles and Responsibilities of an IT Technician
While IT technicians are often thought to be the “repair people” of the company, the job is often much more complicated than pushing a few buttons and filing a couple of papers.
An IT Technician’s role and responsibilities vary from company to company, however, a general framework of their scope of work include:
- Monitoring and maintenance of various work stations and networks – This particular task includes the setup of different hardware and software applications. Technicians are expected to be familiar with the various hardware and software requirements of their employer, and should be specifically trained to have them ready and in proper working order. This also includes the monitoring of the system’s performance in order to properly diagnose any foreseeable problems from both the company’s work stations and network.
- Delivering IT assistance to company staff and employees. - Technicians are expected to aid company staff with any particular problems they encounter with either their workstations or any company owned software or hardware. Technicians are responsible for assessing and troubleshooting problem areas in a prompt and timely fashion. With this in mind, technicians need to be able to recognize user error from system malfunction to ensure that the problem doesn’t reoccur in the future.
- Network and data security. – IT technicians are also responsible for the security of the workstations and networks under their jurisdiction. They need to be able to monitor the network for suspicious activity or report any possible security vulnerabilities in the system. This also includes addressing breaches in network security and informing company staff of changes in security protocols or passwords.
- Reporting breaches and protocol company protocol. – Part and parcel of network and data security is reporting any breaches in protocol by company employees. IT technicians need to be familiar with their company’s security guidelines in order to circumvent or address intentional or unintentional misuse of sensitive company data. If no guidelines are present within the company, technicians are encouraged (alongside a supervisor) to propose protocols that can be cascaded to all relevant personnel.
- Basic IT orientation for staff and employees. – While IT training isn’t the topmost concern for most technicians, smaller companies leave it up to their IT staff to update the employees on any software or hardware upgrades to the system. This is usually the case when new business applications are rolled out en-masse, or when new security features are implemented.
- Keeping up-to-date with IT trends and developments. – IT technicians are expected to keep abreast with various technological developments that might be relevant to the business processes of their company. In some cases, they have the jurisdiction to recommend possible upgrades.
- Storage and disposal of unused IT equipment. – As companies update and upgrade their equipment; various hardware components will inevitably put into storage or be properly disposed. It is the responsibility of technicians to ensure that proper company policy is followed when storing or disposing of the equipment.
- On-site maintenance and off-hours assistance. – The work of an IT technician isn’t simply limited to the office. Often times, they are required to go on the field to assist in any number of tasks that include the maintenance and troubleshooting of out-of-office equipment. These calls and field tasks sometimes fall out of working hours, and require technicians to be on-call for such emergencies.
An IT technician’s jurisdiction is often mistaken to be limited to workstations and networked systems, but as more gadgets are rolled out to a company’s employees, the scope of work has expanded to include smartphones, tablets, laptops, projectors, screens, monitors and network routers and modems.